When customers call your business, sometimes they need to reach a specific department or person. Provide a direct line to team members and departments with phone extensions This extension option will then be your default choice for placing calls using the Click-to-Call feature from Chrome. Choose the desktop app, the Chrome app, or the web app. Select Extension Options > Use this Dialpad app to place all calls. To use Click-to-Call, from Chrome, go to your Dialpad account: Settings > Extensions > Dialpad Extension > Details. To use this feature, you just need a Chrome browser and a Mac or Windows desktop or mobile device. This essentially gives you a phone service right inside Chrome and lets you just click a phone number on a website to make a phone call. To make calls even more easily, you can also use the Click-to-Call feature in Dialpad’s extension for Chrome. Sign up for free trial Chat with Sales See pricing You can remove extensions completely by choosing the Remove Extension option. When you need to add or edit extensions, follow the same steps as above and choose Edit Extension instead of Add Extension.Enter a 4 or 5-digit extension number, then hit Save.Choose Options > Calling > Add Extension for the relevant team member.To set up an office phone extension, log in to your Dialpad account and navigate to Admin Settings > Office > Users. With Dialpad, phone extension dialing (in addition to local numbers and unlimited office locations) comes included on the Enterprise pricing plan. How to set up phone extensions on Dialpad You can also get creative here-some businesses may use different extension numbers to gather valuable insights into how effective marketing campaigns or other activities are. No interference or rerouting through different departments. In essence, the code at the end of a business phone number skips the auto-attendant menu and directly connects callers. Your callers or customers would dial your company’s or organization’s main number with the area code, then enter a business phone extension number-this will then forward calls directly to the person or team. A phone extension number is typically a short internal one-to-three-digit number that’s specific to either a person, a department of your business, and so on.
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